UNIVERSAL VOICE.Frequently Asked Questions

If you have ordered something from Universal Voice, you automatically have an account. You can check / change your details by logging in via Menu -> Contact -> MY ACCOUNT

Use your email address as login.

Forgotten or reset your password? Then click on the "Forgot your password" button.

You can also register without ordering. You will receive our monthly newsletter with news about new workshops, the training, articles and receive discount promotions on selected products.

After logging in you can view / print your invoices and follow the status of your order (s).

Sometimes it is not possible to complete an order. In no particular order, we list the most common causes:

  • not all required fields filled in

If you have a field with a * skips, the ordering process will freeze.

Don't forget the tick before accept the general terms and conditions of sale at the bottom of on the checkout field

◊ I have the Terms and Conditions read and agree to the site *

to select it.

  • I only want to order the Guide?

Go to https://universalvoice.nl/events-en-cursus/universal-voice-guide-20/


Choose the right options for you in step 1. Don't forget step 2 before you proceed to checkout in step 3.

Also, don't forget that you have the terms and conditions at checkout check.

You order the German version of the Guide here

  • spam filter notification

Spam filters are necessary for your and our safety. They protect you from transferring money to any website and prevent others from accessing your and our data. If you have already ordered from us before and you use an email address that recognizes our database or if you appear to be in doubt, you can receive a notification to gain access to our customer base. Fill in the requested information and we will mark you as safe, after which you can continue ordering. You will receive an email as soon as you can order again.

You can also check my account to request a new password if you have forgotten or are not aware that you already have an account on our site.

If you are logged in, you can go straight to the checkout page after ordering.

  • Cookies & Cache

Because websites update regularly, you may have visited our page before and the order may crash because the content of a page on our site has been updated or changed. 90% of the crash during an order on any website is resolved by accepting the most recent cookies and cache from the website.

Are you stuck? refresh then your browser first. Since everyone uses different browsers, you can read here how to clean it up. This also works if you get stuck on other web shops.

  • Still having problems?

You can fill out our web form via our contact page and we will manually enter your order. Mail us what you would like to order, mail us your address details, your telephone number and if applicable a coupon code. We enter your details and give you instructions on how to make the ideal payment to complete your order.

At the Guide 2.0 the sound files can be found via Menu -> UV.GUIDE 2.0 there you see in the submenu "audio exercises" there are the most recent files.

From January 1 you can this link for a new view of the exercise book.

Practice from the Guide 1.0 version ? Then download the files via this link for the correct sound files. If you are interested in the latest version of the Guide, please contact us for a discount code on the Guide 2.0 if you are in possession of our 1st edition.

Would you like to contact us? Universal Voice is available for anyone who has questions about his or her voice. Our goal is to help everyone with clear, understandable language and a concrete plan. We listen to your question and then look for the best and fastest solution together. Our teachers and Staff members have been trained exceptionally well and for a long time to be able to analyze, coach and improve all vocal possibilities.

Feel free to contact us through us Contact Form for all vocal questions and wishes, we are here for you to make singing and speaking easier, better and more fun. You can also use the search function below to find your way around the website.

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